We do not intentionally gather Personal Data about visitors who are under the age of 13. The Services are not intended for use by persons under the age of 13. If you are under 13, you may not download or use the Services.
Lilac collects Personal Data and Anonymous Data from you when you visit our Website and when you send us information or communications in connection with your use of the Services. “Personal Data” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, e-mail address, location data, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. “Anonymous Data” means data about you that is not associated with or linked to your Personal Data (but does not include Derived Data, which is addressed below). Anonymous Data does not permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.
We collect Personal Data from you, such as first and last name, e-mail and mailing addresses, telephone number, professional title, company name, and password, when you register for the Services. In addition, we (or our third-party credit card or payment processor on our behalf) may collect Personal Data including your credit card number or account information when you use certain features of the Services and when you upgrade to a paid account. We also retain information on your behalf, such as the Personal Data described above and any correspondence. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on the Services), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. If we conduct a survey in which you participate, we may collect additional profile information. We also collect other types of Personal Data that you provide to us voluntarily, such as operating system and version, information about your application, operating environment and hardware profiles, and other requested information if you contact us via e-mail regarding support for the Services. We may also collect Personal Data at other points on the Services that state that Personal Data is being collected.
When you access the Services by or through a mobile device, we may access, collect, monitor and/or remotely store “location data,” which may include GPS coordinates (e.g. latitude and/or longitude) or similar information regarding the location of your mobile device. Location data may convey to us information about mileage and route information and how you browse and use the Services. Some features of the Services, particularly location-based services, may not function properly if use or availability of location data is impaired or disabled.
We may receive Personal Data about you from other sources like telephone or fax, from companies that distribute the Services by way of a co-branded or private-labeled website, companies that offer their products and/or services via the Services, or companies that provide services (such as payment processing services) in connection with the Services (collectively, “Partner Companies”). Our Partner Companies may supply us with Personal Data, such as your name and e-mail and mailing address information, in order to help us establish the account or fulfill orders. We may add this information to the information we have already collected from you via our Services in order to perform and improve the Services.
“Cookies” are small pieces of information that a website sends to your computer’s hard drive while you are viewing a web site. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience while using the Services. Persistent Cookies can be removed by following Internet browser help file directions. If you choose to disable Cookies, some of the Services may not function correctly.
Lilac uses your Personal Data in the following ways:
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that render the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content and functionality of the Services. Lilac reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
We may share your Personal Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases. Partner Companies will have access to your Personal Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
Regardless of any choices you make regarding your Personal Data (as described below), Lilac may disclose Personal Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Lilac; or (b) protect or defend the rights or property of Lilac or users of the Services.
Except as otherwise stated in this policy, we do not generally sell, trade, share, or rent the Personal Data collected from our services to third parties. You expressly consent to the sharing of your Personal Data as described in this policy.
You may access and change any of your Personal Data in your account by editing your profile within the registration area of the Services or by sending an e-mail to us at the e-mail address set forth below. You may request deletion of your account information by us, but please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete account information, it will be deleted from the active database, but may remain in our archives.
Our clients who are California residents may request and obtain from us once a year, free of charge, certain information about the Personal Data (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of Personal Data that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to firstname.lastname@example.org
Lilac collects Derived Data when the Services are deployed on your servers or other device(s). “Derived Data”means data about how Users are using their Third Party accounts in connection with the Services, the performance of your network, network applications, system data (such as version data, names of plug-ins, etc.) about the environment in which your network applications are operating, data about transactions taking place within your network, stack traces and source code snippets for certain classes of errors, and other similar data related to your network’s performance.
Derived Data we collect is primarily used to improve the performance of the Services delivered to you. It is also used by Lilac personnel to answer questions that clients may have about their account and to develop and improve our products. Lilac may also aggregate Derived Data across multiple accounts and use this data to create and publish industry benchmarks or comparative application performance metrics.
We may share your Derived Data with Partner Companies to provide technical support or to provide specific services, such as hosting of your applications, maintenance services, database management or payment processing for purchases.
Partner Companies will have access to your Derived Data only to perform these services on our behalf and are obligated not to disclose or use it for any other purpose.
Lilac may disclose Derived Data if it believes in good faith that such disclosure is necessary to (a) comply with relevant laws or to respond to subpoenas or warrants served on Lilac; or (b) protect or defend the rights or property of Lilac or users of the Services.
Except as otherwise stated in this policy, we do not generally disclose the Derived Data collected from the Services to third parties without consent from you. You expressly consent to the sharing of your Derived Data as described in this policy.
Lilac is committed to protecting the security of your Derived Data and Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Derived Data and Personal Data from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information. Please do not disclose your account password to unauthorized people. Despite these measures, you should know that Lilac cannot fully eliminate security risks associated with Derived Data and Personal Data and mistakes and security breaches may happen.