Terms of Service

You must be at least 18 years old and able to form a binding contract. You must provide accurate account information and keep your credentials and API keys secure. You are responsible for all activity under your account, and you must promptly notify us at security@getlilac.com of any suspected unauthorized use.

A single person or organization may not create, maintain, or use multiple accounts or subscriptions to obtain more than the applicable subscription entitlement, avoid usage limits, or otherwise circumvent pricing, quotas, restrictions, or enforcement, unless Lilac approves it in writing.

Fees, billing units, reserved capacity, payment schedules, and any onboarding charges are set out in the applicable order or agreement, or in the pricing accepted when purchasing the Services. A reserved-capacity charge may apply regardless of workload utilization where the order provides for it. Infrastructure Provider charges are governed by your agreement with that provider unless your agreement with Lilac states otherwise.

Prepaid credits, where offered, are non-refundable except where required by law or the applicable agreement and expire as stated at purchase. Where payment is collected through Stripe, you authorize it to charge your payment method for amounts due. Late or failed payments may result in suspension, subject to the applicable agreement. Taxes are your responsibility, excluding taxes on Lilac's income.

Ownership. "Customer Content" means the data, files, software, images, configurations, credentials, and other materials you provide or make available through the Services, including data and results from your workloads. As between the parties, you own your Customer Content. You grant Lilac the limited right to host and process Customer Content solely to provide, secure, and support the Services. Lilac does not use Customer Content to train models and does not sell Customer Content.

Operational data. Lilac processes cluster inventory and configuration, hardware identifiers, metrics, events, diagnostic logs, access records, and usage and metering records for provisioning, validation, monitoring, support, security, and billing. The data processed depends on the deployment, enabled features, and permissions granted to Lilac. Retention and deletion are described in the Privacy Policy and the applicable agreement.

Workload data. Your applications and data may remain on infrastructure controlled by you or an Infrastructure Provider. Access by Lilac is limited to what is needed to provide, secure, and support the agreed Services or comply with law. Processing on your behalf is subject to your instructions and any applicable data processing agreement. You are responsible for the data you include in configurations, logs, and support materials you provide to Lilac.

This update does not expand Lilac's rights to use previously collected Customer Content or reduce the data protections that applied when it was collected.

You must have authority to connect the cluster to Lilac, grant the required access, and authorize the operations requested through the platform. You are responsible for your users, applications, software licenses, datasets, and compliance with applicable law and these Terms.

• Access and scope. Provide accurate inventory and configuration information and maintain the access and connectivity needed for the agreed Services. Protect credentials and grant permissions only to authorized users.
• Operational changes. Provisioning, maintenance, remediation, rebuilds, and decommissioning may interrupt workloads or erase data on affected nodes. Such actions are governed by the agreed scope and authorized instructions, including any agreed automation. You are responsible for backups and recovery of your workload data unless the applicable agreement assigns that task to Lilac.
• Customer-operated systems. Where you retain responsibility for operating systems, schedulers, applications, monitoring, or incident response, you remain responsible for those functions. Access to metrics or alerts alone does not establish a managed support or response-time commitment.
• Resource limits. Use the Services within the capacity, quotas, and permissions agreed for your deployment. Do not interfere with other customers or bypass security controls.

You will not, and will not permit others to:

• (a) violate applicable law or third-party rights;
• (b) generate or distribute child sexual abuse material or content that sexualizes minors;
• (c) use the Services to develop, plan, or carry out violence, weapons development, or other serious harm;
• (d) attempt to gain unauthorized access to the Services, other customers' data or workloads, or Infrastructure Provider environments;
• (e) probe, scan, or test the vulnerability of the Services without written authorization;
• (f) interfere with or disrupt the Services, including submitting workloads designed to escape isolation, mining cryptocurrency without our written approval, or consuming resources beyond purchased quotas;
• (g) misrepresent your identity, authority, or rights to access or operate a cluster;
• (h) create, maintain, or use multiple accounts, organizations, payment methods, or subscriptions to evade fees, account limits, eligibility requirements, rate limits, quotas, usage caps, fraud controls, enforcement actions, or other Service restrictions;
• (i) resell access to the Services without our written consent or outside an authorized provider or customer arrangement (building and selling your own products and applications on the Services is permitted); or
• (j) use software, data, or other materials in violation of their applicable licenses.

You are responsible for your end users' compliance.

Lilac's software may operate on infrastructure owned or supplied by you or an Infrastructure Provider. Responsibilities for that infrastructure and related services are allocated in the applicable agreements. Using Lilac's console does not itself make Lilac the owner or seller of the underlying capacity or a party to your separate provider agreement.

Third-party software and services remain subject to their applicable terms and licenses. You are responsible for the software and workloads you choose to install or run. Cluster configuration, capacity, location, and service commitments are determined by the applicable order rather than by general descriptions on our website.

The Services are provided without an uptime commitment unless a separate written SLA is agreed. Monitoring, support hours, escalation paths, response targets, and any service credits are defined in the applicable agreement. Support inquiries may be sent to support@getlilac.com. Unless an agreement specifies otherwise, support is provided on a commercially reasonable basis. Features identified as alpha, beta, preview, or early access are provided as-is, may change or be discontinued as stated in the applicable Service-Specific Terms, subject to your signed agreements and applicable data protections.

We may suspend or limit the Services or specific workloads immediately if we reasonably believe that your use violates the Acceptable Use section or threatens the security or integrity of the Services, other customers, or Infrastructure Providers; that amounts due are unpaid; or that suspension is required by law. We will use reasonable efforts to notify you and restore service once the issue is resolved.

Lilac retains all rights in the Services. You receive a limited, non-exclusive, non-transferable right to use the Services per these Terms. If you provide feedback, we may use it without restriction or obligation.

Each party will protect the other's non-public information with reasonable care and use it only as needed to perform under these Terms. This does not limit Lilac's data commitments in the "Your content & data handling" section.

Processing of personal data is described in the Privacy Policy. Where Lilac processes personal data in Customer Content on your behalf, the parties may execute Lilac's Data Processing Addendum.

Except as expressly agreed in a signed agreement, the Services are provided "as is" and "as available." Lilac disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing, including that the Services will be uninterrupted or error-free or that provisioning, remediation, or workload execution will start or complete by any time.

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data (including lost checkpoints or interrupted workloads), or goodwill; and (b) each party's total liability under these Terms is limited to the amounts you paid Lilac for the Services in the twelve (12) months before the event giving rise to liability (or US $100 if greater). These limits do not apply to your payment obligations, your breach of the Acceptable Use section, or either party's gross negligence or willful misconduct.

You will defend and indemnify Lilac against third-party claims arising from your Customer Content; the workloads, code, images, datasets, and model weights you submit; your products; or your breach of the Acceptable Use section.

These Terms apply while you use the Services. Unless a signed agreement or service order provides otherwise, either party may terminate on notice. Closing an account or stopping use does not cancel a committed order, shorten its term, or excuse payment obligations under it. Termination, transition assistance, and decommissioning for a contracted deployment follow that agreement.

On termination, unpaid amounts become due and access to the Services may end, subject to the applicable agreement. Customer Content stored by Lilac is deleted within 30 days, except minimal records retained for legal, billing, or security purposes. Data on infrastructure controlled by you or an Infrastructure Provider must be handled through the agreed handover or decommissioning process. Account closure alone does not instruct Lilac to wipe a cluster.

Sections that by their nature should survive, including Fees, content ownership, Acceptable Use, IP, Disclaimers, Limitation of liability, Indemnification, and these General terms, survive termination.

We may update these Terms or Service-Specific Terms by posting a revised version with a new effective date; material changes will be notified via the Services or email. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-laws rules, and the parties consent to exclusive jurisdiction and venue in the state and federal courts located in Wilmington, Delaware. You may not assign these Terms without our consent except to a successor in a merger or asset sale; we may assign to an affiliate or successor. These Terms (with the Privacy Policy, any Service-Specific Terms, and any order or Data Processing Addendum) are the entire agreement. Export control and sanctions laws apply to your use. If any provision is unenforceable, the remainder stays in effect.